Frequently Asked Questions
We offer 90 days warranty on a new controller. This covers any and all faults with your controller. While we always take pride in our builds, and always ensure that they are fully functional prior to being shipped, things can go wrong from time to time, and our focus is getting this fixed and back to you ASAP.
To inform us of a fault, please fill in the return request form by CLICKING HERE.
For a Send-In build, we offer 90 days on custom options only. We cannot in any way verify the age or previous use of your controller, and therefore do not cover anything other than what we do to it.
We offer 5 days to play your new controller. If you are unsatisfied with your controller, please contact us by CLICKING HERE.
Due to all controllers being vastly different, in most cases we cannot reuse some parts, and due to this all refunds will incur a 15% restocking fee deducted from your purchase price.
If you are not sure what your buying – GET IN TOUCH! We are happy to answer any questions to ensure you are confident that what you are buying is right for you. We will NEVER recommend anything that is not suitable for your specific use.
If 5 days has passed we unfortunately cannot offer a refund.
We only use Official Sony PS4 controllers.
To remap, firstly you must include the remap chip in your build.
To remap, simply hold the button you want to map, EG – X, then at the same time hold the rear button you want it mapped to.
HOLD BOTH for approx. 15 seconds until you see a green light in the touchpad light bar, and remapping is complete.
To change thumbstick height, you need to select interchangeable thumbsticks in your build.
We recommend using low left – mid right, but feel free to experiment!
Higher thumbsticks increases range of motion, allowing for finer aim adjustments with less force.
SnapShot triggers and bumpers convert the normal triggers and bumpers in fast firing mouse clicks, with approx. 1mm of movement.
In games where fast reactions are required, SnapShot can give you quicker reactions to fire faster and get the edge on your opponent. The switches we use are rated for 5 million clicks.
Paddles. Buttons. What’s best?
We offer rear buttons as we believe they are more ergonomic and located in a more natural location to where your fingers typically rest when holding a controller.
Buttons are also more reliable and rarely fail – paddles add an additional plastic part that is regularly being pressed and squeezed, and are more likely to break, sooner or later.
If you wish to add additional options to an existing build, please contact us at email@example.com
We are more than happy to assist you with additional options at any time.
You are responsible for all shipping costs involved.
We offer payment through PayPal, Credit Card and are the only only Australian custom controller provider with AfterPay.
Find a lower price. Let us know at firstname.lastname@example.org
No local competitor will beat us on price.
While comparing prices, we will look for equivalent build options and total equivalent build cost.
We currently do not offer any mod that automates button presses. Our controllers are made to be competition ready, and as such any such mods are banned in competition use.
We also feel that to be a better player, rapid fire is nothing more than a placebo effect.
How does it work?
A rapid fire mod CANNOT make a weapon shoot faster than you could physically press a trigger. It will simply AUTOMATE the individual presses. If you’ve heard otherwise – they’re lying. So if a Hand Cannon in Destiny shoots 8 rounds, you would press the trigger 8 times. With Rapid Fire, you would just hold down the trigger, and it will fire automatically.
Will this make you win more? Nope.
Unfortunately we are not currently sponsoring.
We can do custom designs, but generally in large quantities. The absolute minimum per design is 10. Contact us for further details.