Frequently Asked Questions

We offer 12 month warranty on your new controller. This covers all faults with your controller. While we always take pride in our builds, and always ensure that they are fully functional prior to being shipped, things can go wrong from time to time, and our focus is getting this fixed and back to you ASAP.

Wear and tear is only covered for a maximum of 90 days.

To inform us of a fault, please fill in the return request form by CLICKING HERE.


We offer 5 days to play your new controller. If you are unsatisfied with your controller, please contact us by CLICKING HERE.

Due to all controllers being vastly different, in most cases we cannot reuse some parts, and due to this all refunds will incur a 15% restocking fee deducted from your purchase price.

If you are not sure what your buying – GET IN TOUCH! We are happy to answer any questions to ensure you are confident that what you are buying is right for you. We will NEVER recommend anything that is not suitable for your specific use.

If 5 days has passed we unfortunately cannot offer a refund.


We only use Official Sony PS4 controllers.

To have the ability to remap rear buttons, you must select “Remappable” in the controller builder.

Step 1. Hold down the touchpad until you see an led flash in the lightbar, this enables remapping mode.

Step 2. Next, press the button you would like to map, eg X. The led will flash 3 times indicating your selection.

Step 3. Then press the rear button you would like to map to, eg Left Rear. The led will flash 3 times, indicating that the button has been remapped.

Step 4. Repeat Step 1 & 2 to remap further buttons.

Step 5. When all buttons have been remapped, press the touchpad once again to exit remapping mode. The led will flash 3 times to indicate that remapping mode has been exited.

SnapShot triggers convert the normal triggers into fast firing mouse clicks, with approx. 1mm of movement.

In games where fast reactions are required, SnapShot can give you quicker reactions to fire faster and get the edge on your opponent. The switches we use are rated for 5 million clicks.

Paddles. Buttons. What’s best?

We offer rear buttons as we believe they are more ergonomic and located in a more natural location to where your fingers typically rest when holding a controller.

Buttons are also more reliable and rarely fail – paddles add an additional plastic part that is regularly being pressed and squeezed, and are more likely to break, sooner or later.

If you wish to add additional options to an existing build, please contact us at

We are more than happy to assist you with additional options at any time.

You are responsible for all shipping costs involved.

We offer payment through PayPal, Credit Card and are the only only Australian custom controller provider with AfterPay.

Find a lower price. Let us know at 

No local competitor will beat us on price.

While comparing prices, we will look for equivalent build options and total equivalent build cost.

We currently do not offer any mod that automates button presses. Our controllers are made to be competition ready, and as such any such mods are banned in competition use.

We also feel that to be a better player, rapid fire is nothing more than a placebo effect.

How does it work?

A rapid fire mod CANNOT make a weapon shoot faster than you could physically press a trigger. It will simply AUTOMATE the individual presses. If you’ve heard otherwise – they’re lying. So if a Hand Cannon in Destiny shoots 8 rounds, you would press the trigger 8 times. With Rapid Fire, you would just hold down the trigger, and it will fire automatically.

Will this make you win more? Nope.

Unfortunately we are not currently sponsoring.

We do not do custom paint jobs at Relentless. However if you are looking for custom paint, we recommend our friends at We Are Robots for the best custom paint in Australia.